by Marilyn C. Holliday
Chief, JBSA-Randolph Public Affairs
11/29/2012 - JOINT BASE SAN ANTONIO-RANDOLPH, Texas -- The
need to communicate with 80,000 employees at three geographically
separated locations in San Antonio is a challenge, and the launching of
the Joint Base San Antonio mobile app will provide basic information
about the primary locations at the users' fingertips.
The mobile app, called "JBSA," is available for download today through the Apple App Store and the Google Play Store.
"Our original intent was to create a mobile app that newcomers would
use," said Dan J. Solis, JBSA-Randolph Public Affairs photo imaging
chief and team lead for the app project. "By the time we reached
completion, the team had created a tool that students, employees and
family members can use daily."
The "native" JBSA mobile app, which translates to mean an app created
for a certain mobile device not one that is web-based, includes
information about services and support facilities at each location with
hours of operation and phone numbers and even amenities particular to
"Regardless of service affiliation, this app should prove valuable for
all of JBSA's members," said Brig. Gen. Theresa Carter, JBSA and 502nd
Air Base Wing commander. "No matter where you live or work across San
Antonio, you'll find information you can use whether you're scheduled to
relocate here or if you're a long time resident."
Prominently featured on the new site is a feedback section, which allows
visitors to make suggestions, ensuring the app remains relevant,
valuable and a highly-used information source.
As part of the vetting process, more than 100 Army, Navy and Air Force
members, government service employees and family members across all
three primary JBSA locations were given the opportunity to provide
"We tried to keep 'one stop shopping' in mind with the app," Solis said.
"With updates, we expect to be able to increase bells and whistles for
the app. For now, our main focus was to consolidate information that
realistically is available at the press of a couple of buttons."
The PA team most recently consolidated websites from JBSA-Fort Sam
Houston, Lackland and Randolph to create the JBSA website at
www.jbsa.af.mil. The majority of the website information is now a part
of the mobile app.
Joint Base San Antonio is the largest of the 12 joint bases created
under the Base Realignment and Closure Act of 2005. JBSA includes three
primary locations at JBSA-Fort Sam Houston, JBSA-Lackland and
JBSA-Randolph, plus eight other operating locations and more than 200